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3.2(105 reviews)

Sundial Rv Park

9250 N 75th Ave, Peoria, AZ 85345, United States

Plain-text version · Phoenix (plain text)

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About This Campsite

Welcome to **Sundial RV Park**, a destination for RV travelers seeking lodging in an RV park setting. This venue is recognized for providing a basic environment catering to those on the road, though it has received notable feedback reflecting varied guest experiences. **Key Considerations:** - **Customer Service**: Feedback suggests a need for improvement in customer interaction, with multiple guests reporting issues related to management's responsiveness and flexibility regarding reservations and refunds. - **Surroundings and Noise**: A key downside noted by visitors is the nearby train, which can cause nighttime disruptions. - **Fees and Transparency**: Some guests have pointed out unexplained additional charges, which might be essential to clarify beforehand. - **Amenities**: There have been mentions of inconsistencies in service amenities like Wi-Fi and availability of essential facilities. **Overall Thoughts**: Sundial RV Park offers the basic services expected from an RV park but might benefit from increased communication, service consistency, and noise management solutions. Visitors considering staying here should weigh these aspects, especially if a quiet environment and comprehensive service are priorities.

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Reviews

Reviews provided by Google

Yang Hou

09/11/2024

DON’T COME unless you want to make a fool of yourself. Management has no respect and honor for customers. They forced me to pay the entire month's rent even though I told them I would only stay for five days this month and then leave. And right now, they refuse to refund the deposit to me. They don’t answer the phone or return my call. I sent several emails regarding that, and there was no return. The environment of this RV park is horrible. Multiple trains pass by and horns every single time in the middle of the night every day. You won't get a whole night's sleep.

William Cordova

05/12/2024

We booked a stay during Memorial weekend for a football tournament (May 24-28, 2024). This was the only site that they had left in the RV Park when we booked it in April. Unfortunately, the tournament was canceled. While their refund policy is a cancellation prior to 30 days, we still contacted them on May 6, 2024 once we heard about the cancellation and tried to explain our situation. The tournament was our only reason for going to Arizona. The manger would not listen to us and stated that we could not have a refund regardless of our situation. We are out $225.23. We asked if she could open the one site and if it got booked, could we then receive a refund. She stated “No, If someone else books it after we are a “no show” they will be charged as well”, but we will not get a refund. I’m sure that they would get it reserved again because this was the only site left in April. She rudely stated that they give no refunds for any situation. This is the worst customer service that we have ever received at a RV park and we travel a lot. I will definitely skip this place whenever I pass through Arizona! I DEFINITELY DO NOT RECOMMEND THIS PLACE!! I give it one star because this is the only way you can leave a review. The real rating is ZERO stars!!!!!! I understand your rules, but given the circumstances, I would think that some leeway would be taken into consideration. We contacted you once the tournament was cancelled. That was still 17 days until arrival. I know that this spot would be booked again. Quality customer service is all we were asking for. I know that you could issue a refund if you chose to. Thanks for the great customer service.

BERIN H

09/10/2024

I didn't like the fact that they charge you for a convenience fee that they could not explain to you and it was almost $30 extra, what convenience fee is it what's the convenience for? I'm not down with an extra charge that can't be explained by the property manager. And I don't like the fact that other people's dogs are pooping in your space several times and other people are riding their bikes through your space after you just got done making it perfect with a rake

JoAnn Holloway

05/03/2024

We were only able to stay 5 days- there to visit my husband's parents. When I booked online- the site would only allow 5 days- wanted a week. Tried calling over and over- with no answer. We were a little disappointment with the day we arrived- no real check in ( the manager was able to park us). Overall park was ok- park trying to make renovations- water turned off without any notification. I understand they are renovating but some communication would have been outstanding. I am looking forward to next year- but need to stay a month next time. Thank you for the stay.

Chad Hines

09/11/2024

Stayed in much nicer campground for less money with level pads to park campers on. The service is poor, the WiFi doesn’t work, and mailbox still hasn’t been put up- which has cost me materials coming in for work. I’ve talked to management and they stated the WiFi and mail issues would be taken care of. Have been here over a month and nothing has changed.

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