Hidden Cove Park And Marina

Hallie Sallstrom

09/17/2024

If I could give zero stars I would! From a person who does not expect a whole lot when renting a cabin on the lake, We had a terrible experience renting a cabin at Hidden Cove Park. They let our neighbors throw a massive party ( 50 cars +) and they blocked our drive way ( had to ask security to make the move before we could even access our cabin), the same victors smoked and hung out in front of our cabin at OUR picnic table. They were loud of course, but that wasn't even an issue. We made multiple reports and nothing was done we packed up our kids and headed home ( two hours way) at at night! Only when we turned in the key did they tell us " they would go down there to talk to them". They offered us no other cabin, nothing! Before turning in our key. we gave them every opportunity to correct the situation, but the young adults did not care! When we reported everything to the manager we were told " no refund or credit because you didn't give my staff a chance to handle your concerns". Either the staff or the manger are lying. We will NEVER stay there again AND we attend the lake every year for an annual event a business host there.

Gena Huxtable

07/31/2024

Just called to cancel our reservations for 4 nights. Tried to explain why we had to cancel and the girl didn’t really care. I would never lie about us having an accident in our RV and having to cut our trip short(2 weeks) Our hydraulics were affected and our jacks will not work to level our coach, no headlight, and the tilt on the steering wheel broke. I didn’t even want my money back, I wanted to use it within a year but the girl didn’t care at all so we will not ever stay there. Not a friendly place to do business!!!

Amber Moore

04/20/2024

33ft Forest River Salem - Spot #35 We traveled here from 5 hours away as our first travel trailer trip. It was absolutely Amazing. We went for the 2024 Solar Eclipse. We arrived just as they were closing but the office staff was so kind and helpful and not at all how other businesses would be if you showed up 2 minutes prior to closing. I did call ahead and give updates as we hit traffic, but still. Our location was just as described, the website was easy to navigate even for a novice like myself to choose what I needed. We will 100% we back. The bathrooms were clean and a very nice atmosphere inside. I definitely felt safe walking around alone with my dogs & children.

J Mdly

08/07/2024

Very low key, not busy. No one at counters to help. We wanted to rent a kayak. Shingles off the canopy roof tops were just laying on the ground. They could have cleaned up a bit. Dogs were off leashes chasing people. We did end up leaving. Thank you for your response. I'm not mistaken. We were charged $20 to enter and park. Please clean up your facilities!

Deana Clark

07/18/2024

In response to the parks response… They are dishonest. I travel to this area for business. I stayed in this park in 2022 without any issue. Upon returning this year, I went to their website to book an RV site for five nights. I found the website to be very difficult to navigate, appears that the park is either under new management or ownership. The website has RV site numbers and old RV site numbers, I thought since there were so many available sites on the online booking site that calling would be easier. I called and was given the runaround as though the park was completely full and they didn’t know if they had space or not for me. After being put on hold several times while driving pulling my RV, I pulled over and told the young lady I would just book it online. Upon arrival I was given a map that was also not very user-friendly and told to proceed to site number 44. Navigating through their park going into the area most of the sites were individually numbered, I found 44B, I didn’t see another 44 anywhere within any reasonable distance so I assumed because the other ones were not marked A or B but maybe it was just an old number because they have old numbers, new numbers, etc., as I explained. I got completely set up in the site unhitched the truck and went to open the stairs on my airstream trailer and stepped in a huge red ant pile. I called the office to ask if they could send a maintenance person to take care of these red ants. I also inquired about their sewer hook up because all of the sites were marked with the sticker that said “not operational” They then proceeded to tell me that all of them are operational except for site number 44 that I had booked online. I was told that I was in the wrong site and was going to need to move, the park was nearly empty. None of the other sites on the side of the road, not on the water, were occupied by anyone. I asked why I couldn’t just take that site and was told that they had a reservation guaranteed and the site was secured by an additional payment from the person arriving. On asking them which sites I could move to I found the two they offered me site 46 or 47. Site 46 was full of red ants so I chose 47. I can do a 30 amp or a 50 amp for my trailer to me it didn’t matter. When I told them I would take 47 due to the fact that 46 was infested with red ants they told me there would be an additional charge $53 at this point after having spent 40 minutes setting up and needing to breakdown and set up again, I was hot, sweaty, tired, frustrated and bitten by red ants I went ahead and took site 47 for the additional $53, no one ever came to treat red ants in addition to that no one ever checked into site 44B no one else was on that side of the road in that entire area of the park. No one else came in at all while I was there that I could see and I took several pictures to show that. In my opinion, the management and staff are very dishonest they were rude when I called. They were rude when I called to complain, obviously struggling financially and need to take additional money from me when I was nearly the only person in that side of the park. I would not recommend this park if you have another option, I’ve traveled extensively, visited all 50 states and made multiple reservations online, dealt with multiple parks and this overall was a very bad experience.